Exam Details

  • Exam Code
    :58
  • Exam Name
    :ITIL 2011 Foundation
  • Certification
    :Peoplecert Certification
  • Vendor
    :Peoplecert
  • Total Questions
    :549 Q&As
  • Last Updated
    :May 14, 2024

Peoplecert Peoplecert Certification 58 Questions & Answers

  • Question 541:

    The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?

    A. People, process, partners, performance

    B. Performance, process, products, plans

    C. People, process, products, partners

    D. People, products, plans, partners

  • Question 542:

    Which of the following BEST describes service strategies value to the business?

    A. Allows higher volumes of successful change

    B. Reduction in unplanned costs through optimized handling of service outages

    C. Reduction in the duration and frequency of service outages

    D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

  • Question 543:

    Which two processes will contribute MOST to enabling effective problem detection?

    A. Incident and financial management

    B. Change and release and deployment management

    C. Incident and event management

    D. Knowledge and service level management

  • Question 544:

    Which of the following is an objective of business relationship management?

    A. To identify patterns of business activity

    B. To ensure high levels of customer satisfaction

    C. To secure funding to manage the provision of services

    D. To ensure strategic plans for IT services exist

  • Question 545:

    At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

    A. Service design: Design the processes

    B. Service strategy: Develop the offerings

    C. Service transition: Plan and prepare for deployment

    D. Service operation: IT operations management

  • Question 546:

    Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

    A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

    B. Public frameworks are always cheaper to adopt

    C. Public frameworks are prescriptive and tell you exactly what to do

    D. Proprietary knowledge has been tested in a wide range of environments

  • Question 547:

    Which role is responsible for carrying out the activities of a process?

    A. Process owner

    B. Change manager

    C. Service manager

    D. Process practitioner

  • Question 548:

    Which process or function is responsible for monitoring activities and events in the IT infrastructure?

    A. Service level management

    B. IT operations management

    C. Capacity management

    D. Incident management

  • Question 549:

    Which of the following options is a hierarchy that is used in knowledge management?

    A. Wisdom - Information - Data - Knowledge

    B. Data - Information - Knowledge - Wisdom

    C. Knowledge - Wisdom - Information - Data

    D. Information - Data - Knowledge - Wisdom

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