Peoplecert Peoplecert Certification 58 Questions & Answers

• Question 141:

  Which of the following are aspects of Service Design?

  (1)

  Architectures

  (2)

  Technology

  (3)

  Service Management processes

  (4)

  Metrics

  A.

  1 only

  B.

  2 and 3 only

  C.

  1, 2 and 4 only

  D.

  All of the above

  Correct Answer: D

• Question 142:

  Which is the BEST definition of a Configuration Item (CI)?

  A. An item of hardware or software registered in the asset database

  B. A collection of information used to describe a hardware or software item

  C. An asset, service component or other item that is, or will be, under the control of Configuration Management

  D. Information recorded by the Service Desk when an Incident is reported

  Correct Answer: C

• Question 143:

  Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

  A. The ITIL Complementary Guidance

  B. The Service Support book

  C. Pocket Guides

  D. The Service Strategy book

  Correct Answer: A

• Question 144:

  Who owns the specific costs and risks associated with providing a service?

  A. The Service Provider

  B. The Service Level Manager

  C. The Customer

  D. The Finance department

  Correct Answer: A

• Question 145:

  Where should the definitive authorized versions of all media Configuration Items (CIs) be stored and protected?

  A. Definitive Media Library

  B. Definitive Software Store

  C. Service Knowledge Management System

  D. Software Secure Library

  Correct Answer: A

• Question 146:

  Which is NOT a purpose of a Product Description?

  A. Define the time and cost needed to produce the product

  B. Define the quality skills required to check the product

  C. Define the function and appearance of the product

  D. Define the development skills required to produce the product

  Correct Answer: B

• Question 147:

  Identify the input to the Problem Management process.

  A. Request for Change

  B. Problem Resolution

  C. Incident Records

  D. New Known Errors

  Correct Answer: C

• Question 148:

  Which of the following provides resources to resolve operational and support issues during Release and Deployment?

  A. Early Life Support

  B. Service Test Manager

  C. Evaluation

  D. Release Packaging and Build Manager

  Correct Answer: A

• Question 149:

  Service Design emphasizes the importance of the 'Four Ps'. Which of the following is a correct list of these 'Four Ps'?

  A. People, Products, Partners, Profit

  B. People, Process, Products, Partners

  C. Potential, Preparation, Performance, Profit

  D. People, Potential, Products, Performance

  Correct Answer: B

• Question 150:

  Which of the following BEST describes a Change Authority?

  A. The Change Advisory Board

  B. A person that provides formal authorization for a particular type of change.

  C. A role, person or a group of people that provides formal authorization for a particular type of change.

  D. The Change Manager who provides formal authorization for each change

  Correct Answer: C