Avaya ACIS 3308 Questions & Answers

• Question 1:

  Under Avaya Workforce Optimization (WFO) Enterprise Manager, which three server roles are required for Avaya Contact Recorder (ACR) recorder? (Choose three.)

  A. Replay

  B. Data Connection

  C. Integration Server

  D. Lan Data

  E. Recorder

  Correct Answer: BDE

• Question 2:

  Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?

  A. dedicated network connection

  B. LoggerServer service

  C. Enterprise Manager Agent (EMA)

  D. MDL database

  Correct Answer: C

• Question 3:

  For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise Management in Avaya Workforce Optimization (WFO)?

  A. ACR Master only

  B. ACR Master and Standby server

  C. ACR Master, Standby and CRS server

  D. CRS server only

  Correct Answer: C

• Question 4:

  A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with AST recording.

  Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

  A. cc.v6=false

  B. aacc.v6=false

  C. cc.v6=true

  D. aacc.v6=true

  Correct Answer: B

• Question 5:

  Which user details must be specified under the CCT username and CCT password options of the Avaya Aura® Contact Center Interface?

  A. CallRecordUser and its password

  B. any domain user and password

  C. a domain CCT username and password

  D. any local Windows username and password

  Correct Answer: C

• Question 6:

  What is the default http port used for accessing the Avaya contact Recorder (ACR) web client?

  A. 8262

  B. 8080

  C. 8433

  D. 1433

  Correct Answer: D

• Question 7:

  A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center in a SIP-based Contact Center.

  What information is required to get the Avaya Aura® Contact Center to communicate with the Avaya Contact Recorder? (Choose three.)

  A. Communication Control Toolkit username

  B. Communication Control Toolkit Windows Domain details

  C. Avaya Aura® Contact Center Meridian Link Services IP Address

  D. Application Enablement Services IP address

  E. Communication Control Toolkit IP address

  Correct Answer: ABD

• Question 8:

  For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled?

  A. the Avaya Contact Recorder (ACR) Master only.

  B. the Avaya Contact Recorder (ACR) Master and Standby only.

  C. all Avaya Contact Recorder (ACR) Master, Standby, and CRSs

  D. All Avaya Contact Recorder (ACR) Master, Standby, and Slaves

  Correct Answer: C

• Question 9:

  Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration?

  A. General Setup > SIP

  B. General Setup > Contact Center Interface

  C. General Setup > Avaya Aura Contact Center Interface

  D. General Setup > Meridian Link Services

  Correct Answer: D

• Question 10:

  A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center, in a SIP based Contact Center.

  Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

  A. Meridian Link Services on the Avaya Aura® Contact Center

  B. Application Enablement Services

  C. Communication Control Toolkit

  D. eQuality Balance CTI Events Input

  E. CTI Link as configured on the Communication Manager

  Correct Answer: B