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3308 Real Exam Questions

Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam

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Question 1 Single choice

Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration?

  1. A

    General Setup > SIP

  2. B

    General Setup > Contact Center Interface

  3. C

    General Setup > Avaya Aura Contact Center Interface

  4. D

    General Setup > Meridian Link Services

Show answer and explanation

Correct answer: D

Question 2 Single choice

To license Avaya Contact Recording a three digit code is needed.

What is this code called, and where can it be found?

  1. A

    Avaya CR License code; Recorded Status > Ports

  2. B

    License Generation Key; System > License

  3. C

    Avaya CR License code; System > License

  4. D

    License Generation Key; General Setup > Recorder

Show answer and explanation

Correct answer: B

Question 3 Single choice

On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for SIP recording?

  1. A

    Communication Manager

  2. B

    CS 1000

  3. C

    CS2Ч00

  4. D

    AACC (only)

Show answer and explanation

Correct answer: A

Question 4 Single choice

For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise Management in Avaya Workforce Optimization (WFO)?

  1. A

    ACR Master only

  2. B

    ACR Master and Standby server

  3. C

    ACR Master, Standby and CRS server

  4. D

    CRS server only

Show answer and explanation

Correct answer: C

Question 5 Single choice

In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup?

  1. A

    ACR Admin webpage Recorder Status CTI monitors

  2. B

    ACR Admin Page Operations Bulk Recording

  3. C

    ACR Admin webpage Recorder Status Server

  4. D

    ACR Admin webpage System

Show answer and explanation

Correct answer: C

Question 6 Single choice

Which statement regarding the Communication Manager configuration for the Avaya Contact Recorder (ACR) is true?

  1. A

    The Universal Call ID (CID) must be disabled.

  2. B

    4624 IP telephones must be created for each DMCC port required on the recorder.

  3. C

    Tone detection must be configured with all recording modes.

  4. D

    Enhanced conferencing must be disabled.

Show answer and explanation

Correct answer: B

Question 7 Multiple choice

It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg).

When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.)

  1. A

    the IP addresses of the network interfaces

  2. B

    the name of extra RedHat Package Manager (RPM) packages to be installed

  3. C

    the MAC address of the Network Interface Card (NIC) Eth0

  4. D

    the IP address of the Network Time Protocol (NTP) server

  5. E

    the /var partition size

Show answer and explanation

Correct answers: A, B, D

Question 8 Single choice

You have the following servers.
1. Avaya Contact Recorder Master

2. Avaya Contact Recorder Standby

3. Avaya Contact Recorder Slave

4. Centralize Search and Reply server

What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers?

  1. A

    1, 3, 2, 4

  2. B

    2, 1, 3, 4

  3. C

    3, 1, 2, 4

  4. D

    4, 1, 3, 2

Show answer and explanation

Correct answer: A

Question 9 Multiple choice

Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)

  1. A

    Confirm services are running.

  2. B

    Check active alarms.

  3. C

    Check data fragmentation.

  4. D

    Perform database backups.

  5. E

    Consider loading trends.

Show answer and explanation

Correct answers: A, C, D

Question 10 Multiple choice

A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center in a SIP-based Contact Center.

What information is required to get the Avaya Aura® Contact Center to communicate with the Avaya Contact Recorder? (Choose three.)

  1. A

    Communication Control Toolkit username

  2. B

    Communication Control Toolkit Windows Domain details

  3. C

    Avaya Aura® Contact Center Meridian Link Services IP Address

  4. D

    Application Enablement Services IP address

  5. E

    Communication Control Toolkit IP address

Show answer and explanation

Correct answers: A, B, D