CompTIA 220-1202 Online Practice Questions and Exam Preparation

CompTIA 220-1202 Online Questions & Answers

• Question 201:

  A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

  A. Inform the customer that the issue is not within the scope of this department.
  B. Apologize to the customer and escalate the issue to a manager.
  C. Ask the customer to explain the issue and then try to fix it independently.
  D. Respond that the issue is something the customer should be able to fix.
  A. Inform the customer that the issue is not within the scope of this department.

• Question 202:

  An endpoint's screensaver no longer activates automatically. The global security policy states that the screensaver should activate after the endpoint has been idle for an hour.

  Which of the following commands should the technician run on the endpoint to investigate this issue?

  A. msinfo32.exe
  B. gpresult
  C. sfc /scannow
  D. whoami
  B. gpresult

• Question 203:

  An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide to the management team?

  A. Knowledge base article
  B. Non-disclosure agreement
  C. Incident report
  D. Standard operating procedure
  C. Incident report

• Question 204:

  After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

  A. Check for unauthorized device administrators
  B. Contact the software developer
  C. Run a mobile malware scan on the phone
  D. Ensure appropriate MDM policies are applied
  C. Run a mobile malware scan on the phone

• Question 205:

  A new employee at a 3D-printing company is in training. The employee's first training task is to learn about health hazards at the company.

  Which of the following documents should the new employee read?

  A. NDA
  B. SDS
  C. EULA
  D. AUP
  B. SDS

• Question 206:

  A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?

  A. To ensure that all removable media is password protected in case of loss or theft
  B. To enable Secure Boot and a BIOS-level password to prevent configuration changes
  C. To enforce VPN connectivity to be encrypted by hardware modules
  D. To configure all laptops to use the TPM as an encryption factor for hard drives
  A. To ensure that all removable media is password protected in case of loss or theft

• Question 207:

  A technician installs a Bluetooth headset for a user. During testing, the sound still comes from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?

  A. Update the drivers for the wireless headset
  B. Replace the battery on the headset and try again later
  C. Verify that the sound is not muted in the control panel
  D. Change the headset as the default device in sound settings
  D. Change the headset as the default device in sound settings

• Question 208:

  A new software installation requires administrative privileges for deployment.

  Which of the following is the best way to provide the necessary permissions to install the software?

  A. Granting just-in-time access
  B. Assigning the power user role
  C. Performing the installation manually
  D. Adding the user to the local administrator group
  A. Granting just-in-time access

• Question 209:

  A technician who is using a Windows PC must share their screen with a user.

  Which of the following should the technician use for this task?

  A. VNC
  B. SSH
  C. RDP
  D. WinRM
  A. VNC

• Question 210:

  A network technician notices that most of the company's network switches are now end-of- life and need to be upgraded. What should the technician do first?

  A. Implement the change
  B. Approve the change
  C. Document the change
  D. Schedule the change
  C. Document the change