1Z0-996 Exam Details

  • Exam Code
    :1Z0-996
  • Exam Name
    :Oracle Utilities Customer Cloud Service 2019 Implementation Essentials
  • Certification
    :Oracle Certifications
  • Vendor
    :Oracle
  • Total Questions
    :70 Q&As
  • Last Updated
    :Jul 09, 2026

Oracle 1Z0-996 Online Questions & Answers

  • Question 31:

    Which option correctly describes the high-level process from loading measurements through calculating usage?

    A. 1. Load Initial Measurements 2. Validate, edit, and estimate Initial Measurements 3. Create Final Measurements 4. Update Initial Measurements
    B. 1. Load Initial Measurements 2. Verify, evaluate, and enter Initial Measurements 3. Create Final Measurements 4. Calculate Usage
    C. 1. Load Initial Measurements 2. Validate, evaluate, and estimate Initial Measurements 3. Update Initial Measurements 4. Calculate Usage
    D. 1. Load Initial Measurements 2. Validate, edit, and estimate Initial Measurements 3. Create Final Measurements 4. Calculate Usage

  • Question 32:

    Which major entities hold the key geographic, demographic, and financial information related to a customer who is financially responsible for a property?

    A. Account, Bill, Customer Class, Premise, Service Agreement
    B. Account, Bill, Premise, Service Agreement, Service Port
    C. Account, Person, Premise, Service Agreement, Service Port
    D. Account, Customer Class, Person, Premise, Service Agreement E. Account, Customer Class, Premise, Service Agreement, Service Port

  • Question 33:

    Approval Profiles control which aspects of an Adjustment?

    A. whether current and/or payoff balance are affected by the adjustment
    B. control how adjustments are approved
    C. if an adjustment requires approval before it's frozen
    D. information defaulted on an Adjustment
    E. whether the adjustment should appear on the customer's next bill

  • Question 34:

    When a service agreement is created, it is based on a template called the Service Agreement Type (SA Type) and values may be defaulted from a Start Option. Which three attributes can get defaulted from a Start Option? (Choose three.)

    A. Terms and Conditions
    B. Service to be billed
    C. Contract Quantities
    D. CIS Division
    E. Rate

  • Question 35:

    Which three statements are true in relation to a Payment Arrangement Request? (Choose three.)

    A. examines the Account's eligibility for Payment Arrangement
    B. ensures creation of either Pay Plan or Payment Arrangement
    C. creates the Payment Arrangement Service Agreement
    D. calculates delinquent amount for Service Agreements eligible for Payment Arrangement
    E. determines if the Payment Arrangement Request requires approval

  • Question 36:

    What contains the details of how a bill was calculated and how it will be printed on a bill?

    A. Calculation Rules
    B. Rate Schedule
    C. Service Agreement
    D. Bill Segments
    E. Bill

  • Question 37:

    Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?

    A. Debt Class
    B. Customer Class
    C. Collection Class Control
    D. Collection Class
    E. Collection Process Template

  • Question 38:

    How many service agreements are linked to a severance process?

    A. all service agreements that are connected to the initiating overdue process
    B. one
    C. any number defined by the business user
    D. zero - accounts are linked to severance processes
    E. all service agreements that are connected to the initiating collection process

  • Question 39:

    When a customer has a specific price for a defined quantity which is different to other customers, where is this specific price for the related Bill Factor defined?

    A. Bill Factor Characteristic
    B. Bill Factor Value
    C. Service Agreement - Contract Value
    D. Calculation Rule E. Account Characteristic

  • Question 40:

    Which four statements correctly describe what a Service Agreement Type controls? (Choose four.)

    A. It controls the Late Payment Charge Calculation Method.
    B. It controls the Service Type to be billed.
    C. It controls the valid Rates that can be applied to the service agreement type.
    D. It controls debt age.
    E. It controls where the bill is to be sent.

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