Oracle 1Z0-465 Online Practice Questions and Exam Preparation

Oracle 1Z0-465 Online Questions & Answers

• Question 61:

  A customer wants to change the following text on the receipt and asksubmitpage:

  "Thanks for submitting your question. Use this reference number for the follow up:

  #120728-000001

  A member of your support team will get back to you soon.

  If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."

  Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit?

  A. Run a message base report and search for the text string you want to change.
  B. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
  C. Look for the message in the receipt email body.
  D. Submit an incident to customer care.
  A. Run a message base report and search for the text string you want to change.
  B. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

• Question 62:

  After an implementation of a Chinese Knowledge base, yourcustomer notices there are somesearch terms that are not found when searching through the knowledgebase under any use case.

  You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.

  Identify the configuration change you would make to mitigate this problem.

  A. Update the answer keywords
  B. Verify that all selections of the target answer(s) contain the search terms you're looking for.
  C. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
  D. Create entries for the word and its syntax in the dictionary file.
  E. Create alias and thesaurus entries with the correct target search terms.
  E. Create alias and thesaurus entries with the correct target search terms.

• Question 63:

  When using standard reports within the Analytics module there is a limit to what can be edited in each report.

  Select the two items that are editable on a standard report.

  A. Schedules
  B. Report Heading
  C. Non Selectable Filters
  D. Column Headings
  E. Graphs
  F. Permissions
  A. Schedules
  B. Report Heading

  ---

  A: chooseEdit ReportDefinition

  In edit mode, on the Home tab, choose Scheduling.

  ?Choose Add Schedule, and then change the format to HTML Email (Images/Charts sent in email)

  ?Name the schedule, fill in your e-mail address, and set the recurrence to weekly.

  ?Save your report.

• Question 64:

  Which example requires the use of a one to many, parent child custom object application?

  A. Your customer wants to keep track of the end customer's Customer identification Number
  B. Your customer has stated that they want to report on end customers that have similar attributes.
  C. Your customer has stated that they want to track when end customers are contacted by sales associates.
  D. Your customer wants to keep track of all the cars the end customers drive.
  D. Your customer wants to keep track of all the cars the end customers drive.

  ---

  One single customer may use many cars.

• Question 65:

  A client would like to edit a contact record and in addition add warranty Information.

  Select the implementation steps required using the Custom object design below.

  

  A. Insert the Warranties fields into the Contact workspace.
  B. Insert the Warranties control into a tab in the Contact workspace.
  C. Use the Warranties workspace and add the Contact control.
  D. Insert a report control and assign a Warranties report into a tab in the Contact workspace
  A. Insert the Warranties fields into the Contact workspace.

• Question 66:

  In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

  A. Ask a Question
  B. The answers list page only
  C. Any page the customer wants it placed
  D. The answers detail page
  E. The popular answers list page
  F. They are only available when using smart assistant
  C. Any page the customer wants it placed
  D. The answers detail page

  ---

  Note:

  *For customers, Oracle RightNow Guided Assistance Cloud Service provides these benefits:

  /It can be positioned where customers need help--on a Web page or in an answer. /Guides can be deployed in multiple locations across your Website. /Guides can be delivered on a PC or any Web-enabled mobile device with a modern

  JavaScript-enabled browser.

  *Customers can access Oracle RightNow Guided Assistance Cloud Service via a link on either Oracle RightNow Customer Portal Cloud Service or another Web page. To assist consumers, the guides created with Oracle RightNow Guided

  Assistance Cloud Service can be embedded in answers and include links to chat and other communication channels. Agents can access Oracle RightNow Guided Assistance Cloud Service whether they're serving customers via phone, chat,

  or e-mail. Agents can then include guides (which can be triggered by workspace rules) and related answers in chat and e-mail responses. With Oracle RightNow Customer Portal Cloud Service, it's easy for agents to find the most appropriate

  guide.

• Question 67:

  Your customer supports three different brands and needs to be able to send and receive emails using differently branded email.

  The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.

  Identify the three configurations that must be made to enable this requirement.

  A. Use SMTP Forwarding from your customer's mail server to the default service mailbox.
  B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
  C. Use the Friendly From/Branded Address.
  D. Use the custhelp.com email address as the Reply To Address.
  E. Use your customer's branded email address as the Reply To address.
  B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
  C. Use the Friendly From/Branded Address.
  E. Use your customer's branded email address as the Reply To address.

  ---

  Note:

  *Key Elements of the RightNow CX August 2011 Releaseinclude:

  Enhanced Mailbox Branding - Provides a "Friendly From/Branded Address" field to increase personalization and relevance for service and marketing emails.

• Question 68:

  During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.

  Which three of the available options are required to complete this requirement?

  A. Delete the home.php file from the customerportal site.
  B. Update the config verb CP_Login_URL
  C. Remove the "Home page" navigation option from the template file.
  D. Update the config verb CP_HOME_URL.
  E. Upgrade the site.css file to remove references to the Home page.
  C. Remove the "Home page" navigation option from the template file.
  D. Update the config verb CP_HOME_URL.
  E. Upgrade the site.css file to remove references to the Home page.

• Question 69:

  View the Exhibit.

  

  Your customer has"Gold" level SLAs beingappliedto organizationautomaticallywith an organizationrule.

  After six months the business decides to reducethe turnaroundtimefor the response.

  Instead of respondingin 24 hoursyours agentsneedto respond to theend customers within thebusiness hours.

  You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a 24 hours response time.

  Which statement is correct?

  A. Your site has been corrupted with "Ghost" SLAs (See Exhibit).
  B. You have not activated the rules so the updated SLAs are not being applied.
  C. Updating the SLA will not automatically update the organization's SLA.
  D. The SLA reports will need to be modified to use the new SLA.
  D. The SLA reports will need to be modified to use the new SLA.

• Question 70:

  Within the password configuration settings what does the grace period control?

  A. The number of days after an account is locked when the user can request an online reset of his password
  B. The number of days a notice is sent to the user before his password expires
  C. The number of days after a password expires that the user can still log in before the account is locked
  D. The number of days before a manager is noticed of a locked account
  C. The number of days after a password expires that the user can still log in before the account is locked

  ---

  Grace period after expiration before account is locked.