Oracle Customer Experience (CX) 1Z0-340-20 Questions & Answers

• Question 1:

  When adding new custom object records, you upload a CVS file and leave "Uniquely Match on" data card set to (none). What is the expected behavior? (Choose the best answer.)

  

  A. It will cause an error alert when you attempt to click "Finish" on the upload.

  B. It will create possible duplicate custom object records.

  C. It will cause the custom object records NOT to map upon upload.

  D. It will have the system default to uniquely matching on email address.

  Correct Answer: B

• Question 2:

  After integrating an Eloqua form externally on a client's website, the form is NOT capturing submissions in Eloqua.

  Which two causes of the issue with form integration? (Choose two.)

  A. The Eloqua form is active and the code has been integrated on another page on the client's website.

  B. "Must contain a valid number of characters" is set and the submitter is entering more characters on the webpage.

  C. The Eloqua form has a required field but the website is NOT reflecting that this field is required.

  D. A processing step has been updated on the form and the code has not been updated to reflect this on the client's website.

  Correct Answer: AD

• Question 3:

  The Eloqua Site ID is used in all tasks below except ________. (Choose the best answer.)

  A. determining the POD

  B. setting up form post urls

  C. setting up Eloqua tracking scripts

  D. configuring integration urls

  Correct Answer: A

  Reference: https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/Administration/Tasks/ VerifyingCompanyDefaultInformation.htm

• Question 4:

  In what order you put these steps when making a template available in Engage? (Choose the best answer.)

  1.

  Assign the email to the email group that you enabled for sales.

  2.

  Enable the Sales Users security group to have access to the email group.

  3.

  Decide which existing or new email group will be available in Engage.

  4.

  Create a new email.

  5.

  Enable sales users to have access to the email.

  6.

  Select the Make This Email Group Available in Eloqua for Sales check box.

  A. 2, 5, 1, 3, 4, 6

  B. 1, 2, 3, 4, 5, 6

  C. 6, 5, 4, 3, 2, 1

  D. 3, 6, 2, 4, 1, 5

  E. 3, 4, 1, 2, 5, 6

  Correct Answer: D

  Reference: https://docs.oracle.com/cloud/latest/marketingcs_gs/OMCAA/Help/Engage/Tasks/ MakingTemplateAvailableInEngage.htm

• Question 5:

  In which three ways can contacts be added to Eloqua? (Choose three.)

  A. Decision Step

  B. Form Submit

  C. Update Rule

  D. CRM Integration

  E. Feeder App

  Correct Answer: BCD

• Question 6:

  When performing Email Marketing configuration, which two items should be provided? (Choose two.)

  A. lists of bouncebacks, unsubscribes, contacts not in CRM and competitor domains

  B. list of processing steps after a form is submitted

  C. list of additional websites to track

  D. a subscription management option

  Correct Answer: BD

• Question 7:

  Which is NOT possible within Program Builder? (Choose the best answer.)

  A. Send an email to an email address within a custom object record.

  B. Concatenate two fields values into a single contact field using the CWM app.

  C. Assign ownership of a contract randomly through a round robin assignment.

  D. Add a re-evaluation frequency to a "No" path of every 10 minutes for one week.

  Correct Answer: C

• Question 8:

  What does it mean when a contact has "No Status" for an email group status? (Choose the best answer.)

  A. They have neither subscribed nor unsubscribed to that group and will receive emails of that type.

  B. They were previously subscribed and have now unsubscribed to that group and will receive emails of that type.

  C. They were previously subscribed and have now unsubscribed to that group and will not receive any emails of that type.

  D. They have neither subscribed nor unsubscribed to that group and will not receive any emails of that type.

  Correct Answer: D

• Question 9:

  Which statement is an accurate definition of a secure microsite? (Choose the best answer.)

  A. A secure microsite is used only when no sensitive data will be transmitted between the browser and the web server.

  B. A secure microsite uses SSL to encrypt the data that is passed between a visitor's browser and the web server.

  C. A secure microsite is only displayed after a contact submits an Eloqua form.

  D. All secure microsites require visitors to log in before they can view the site's content.

  Correct Answer: B

  Reference: https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/Microsites/ SecureMicrosites.htm

• Question 10:

  Which two statements are true about the relationship between contacts and custom objects records in Eloqua? (Choose two.)

  A. A custom object record in a custom object can only link to one contact.

  B. Many contacts can link to the same custom object record in a custom object.

  C. A contact can link to only one custom object record in a custom object.

  D. A contact can link to more than one custom object record in a custom object.

  Correct Answer: AD

  Reference: https://docs.oracle.com/cloud/latest/marketingcs_gs/OMCAA/Help/CustomObjects/ CustomObjects.htm