Free EX0-117 Web TestEngine Demo

Exit VCEDump EX0-117 Exin ITIL Foundation (syllabus 2011)

Q5 Single choice

Which of the following is the correct definition of an outcome?

A
The results specific to the clauses in a service level agreement (SLA)
B
The result of carrying out an activity, following a process or delivering an IT service
C
All the accumulated knowledge of the service provider
D
All incidents reported to the service desk

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EX0-117 Web TestEngine demo