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Exit VCEDump EX0-117 Exin ITIL Foundation (syllabus 2011)

Q12 Single choice

Which of the following is the best definition of IT service management?

A
An internal service provider that is embedded within a business unit
B
A complete set of all the documentation required to deliver world class services to customers
C
Technical implementation of supporting IT infrastructure components
D
The implementation and management of quality IT services that meet business needs

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