CIS-ITSM Web TestEngine demo

Select all that apply.

• A

  Make sure Notification requirements and test plans are in the project scope from the start

• B

  Get input from Marketing department, regarding format of customer/caller facing notifications

• C

  Use templates to ensure consistency and ease of configuration

• D

  Use incident.itil.role template as the master template to build all other ITSM templates

• E

  When possible, maximize the quantity of email updates to customers