Free CIS-ITSM Web TestEngine Demo

Q30 Multiple choice

In request fulfillment, approvals can be required before a request can be fulfilled. Your customer is worried about requests getting stuck in the process flow, if the approver is on extended absence from the office.

What can you suggest to alleviate this concern? (Choose two.)

Select all that apply.

A
The approver can use the Delegate module to assign a person to approve on their behalf, while they are away from the office
B
The approver can set their approval notifications to forward to their personal email address
C
The approval can be defined as a group approval, where any member of the group can approve
D
The approver can set their approval notifications to auto-reply with "approved" in the subject line

CIS-ITSM Web TestEngine demo