Free B2C-SOLUTION-ARCHITECT Web TestEngine Demo

Q1 Single choice

A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.

What approach should a Solution Architect recommend to fulfill this requirement?

A
Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
B
Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
C
Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
D
Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.

B2C-SOLUTION-ARCHITECT Web TestEngine demo