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Q10 Multiple choice

A company deployed several Copilot Studio agents. You need to identify which agents have low engagement, high escalation, and poor answer quality so that the team can tune topics and knowledge sources.

Which two activities should you include in the monitoring process? Each correct answer presents part of the solution.

Select all that apply.

A
Review agent analytics and performance metrics.
B
Delete low-performing topics before reviewing transcripts.
C
Interpret telemetry and user feedback to identify tuning opportunities.
D
Turn off all knowledge sources and rely on the model's general knowledge.
E
Replace every agent with a custom model before collecting metrics.

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