Free 7495X Web TestEngine Demo

Q3 Single choice

Which statement describes the "Coverage to messaging" feature supported in Avaya Oceana® 3.5?

A
It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.
B
Customers have the option to leave a voice message when a Required Resource does not answer.
C
It is a workflow option to route to the agent's voice mailbox to leave a voice message.
D
It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.

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