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Q6 Multiple choice

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Select all that apply.

A
Engaging customers on their terms
B
Customers initiating calls into the Contact Center by telephone only
C
Evolution of the Contact Center agent
D
Contact Center data gathered from generic reports only

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