Free 220-1102 Web TestEngine Demo

Q48 Single choice

A user reports a hardware issue to the help desk.

Which of the following should the help desk technician do first when responding to the user?

A
Ask the user for the model number of the hardware.
B
Offer a temporary replacement device to the user.
C
Submit the issue to the manufacturer.
D
Remotely install updates to the device driver.

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220-1102 Web TestEngine demo