PEGAPCSSA80V1_2019 Web TestEngine Demo

Q14 Single choice

Consider the business use case:

Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.

You create a service level agreement (SLA) to monitor response times.

Which solution allows adjusting the response times on demand?

A
Create multiple circumstances of the SLA to account for the seasonal adjustments.
B
Define the response times using property values that are circumstanced to account for the seasonal adjustments.
C
Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
D
Delegate the SLA to the business managers so they can configure seasonal adjustments.

PEGAPCSSA80V1_2019 Web TestEngine demo