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Q8 Multiple choice

You need to configure a case type to send a confirmation for change-of-address requests. The confirmation is sent to customers as an email, text message, and letter.

Which two options ensure that the content of the confirmation is the same for all three correspondence types? (Choose two.)

Select all that apply.

A
Create one correspondence rule containing the confirmation, then circumstance the correspondence rule for each correspondence type.
B
Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference another correspondence rule that contains the confirmation.
C
Create one correspondence rule containing the confirmation. Configure the correspondence rule to
support all three correspondence types.
D
Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference a paragraph rule that contains the confirmation.

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