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Q4 Single choice

A financial services agentic AI is being used to automate initial customer onboarding. The agent is completing the process efficiently and accurately, but reviews of its conversations reveal it often uses overly formal and complex language that confuses customers.

Which type of evaluation is best suited to address this issue?

A
Controlled user testing sessions to collect user feedback on the clarity and tone of responses
B
Compliance review of the agent's access to regulatory guidelines and policy documentation
C
Continuous user feedback collection, specifically gathering subjective assessments of the agent's
communication style
D
Statistical analysis of the agent's decision-making patterns to detect overly formal and complex
response choices

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