Free MARKETING-CLOUD-PERSONALIZATION Web TestEngine Demo

Exit VCEDump MARKETING-CLOUD-PERSONALIZATION Salesforce Marketing Cloud Personalization Accredited Professional (AP-216)

Q15 Single choice

A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour.

How would they accomplish this in service cloud?

A
The agent uses a customized next best offer widget powered by the interaction studio connector
B
Leverage service cloud to inform IS in real-time
C
Use machine learning to serve product/ content recommendations in email sent by your ESP
D
Manually sync data from Interaction studio to service cloud

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MARKETING-CLOUD-PERSONALIZATION Web TestEngine demo