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Q3 Single choice

An organization is reviewing the support of its IT services.

Which is an example of an `outside in' approach?

A
Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
B
Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
C
Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
D
Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services

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