Q21
Single choice
The concept of performance management shifts the focus of government decision-making and
accountability away from monetary aspects to the activities undertaken to achieve results. And also effective performance management establishes programs and resources within the organization that address its agency-wide objectives and administers them through four phases:
"plan, do, check, and act." Guiding principles include long-range planning, collaborative input, a "results" orientation, decisions based upon measurable data, and continuous improvement in outcomes.