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Exit VCEDump IFMA-CFM Certified Facility Manager

Q6 Single choice

A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings.

How should a facility manager address the customer's expectations?

A
Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.
B
Request that the other managers have a discussion with him about office protocol.
C
Request that he read his service level agreement.
D
Review the customer service level agreement to determine a mutually agreed performance standard.

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