ExitVCEDumpGCP-GCXGenesys Cloud CX Certified Professional - Consolidated
Question 14 of 29
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Q14Single choice
Which of the following statements defines a critical question in an Evaluation Form?
A
Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
B
Critical questions are questions that the agent must answer.
C
Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
D
If answered "No", critical questions will result in an evaluation score of zero for the interaction.