Free FIELD-SERVICE-CONSULTANT Web TestEngine Demo

Q10 Single choice

When customers call in for support at AW Computing, a case is always created. If the issue cannot be

solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

A
Make sure the case entitlement record is being shared with the service resource.
B
Add work order milestones after the case milestones to the entitlement process.
C
Ensure the work order entitlement is related to the same process as the case entitlement.
D
Create a separate entitlement process associated to the work order object.

FIELD-SERVICE-CONSULTANT Web TestEngine demo