Pegasystems Pegasystems Certifications PEGACSA72V1 Questions & Answers

• Question 61:

  Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week.

  The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows:

  -Customers receive a replacement card the next day.

  -Fulfillment requests are sent to a dedicated workbasket.

  -

  Customers receive notification of the expected delivery date by email. Which action for time-sensitive requests do you implement as an optional action?

  A.

  Increase the urgency for time-sensitive requests.

  B.

  Send the notificationby email rather than letter.

  C.

  Update the notification with the expected delivery date.

  D.

  Route fulfillment requests to a dedicated workbasket.

  Correct Answer: B

• Question 62:

  While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

  A. The Tracer

  B. The Data Explorer

  C. The Clipboard tool

  D. Live UI

  Correct Answer: C

• Question 63:

  In an application, three email addresses (work, home, and other) can be captured for a customer. You use .Email (work) to refer to the work email address. What type of property is used to capture the email addresses?

  A. Page

  B. Value group

  C. Value list

  D. Page group

  Correct Answer: B

• Question 64:

  Before a member is admitted to a hospital, a health care organization reviews authorization requests for insurance coverage. An intake operator performs the Review Authorization Request assignment to determine if the member qualifies for

  coverage.

  If the member qualifies for coverage, the case advances to the Review Treatment assignment for review by a physician. When the case arrives in the physician's worklist, the system automatically sends the physician an email.

  If the member is denied coverage, the system resolves the request. The system also automatically sends two types of correspondence to the member: a letter and an email notification.

  

  How would you configure the process so that the system automatically sends an email to the physician when the case arrives at the physician's worklist?

  A. Add an SLA to the Review Treatment assignment that includes an escalation notification.

  B. Add a notification to the Review Authorization Request assignment.

  C. Add a notification to the Review Treatment assignment.

  D. Add a SendCorrespondence local action to the Review Authorization Request assignment.

  Correct Answer: A

• Question 65:

  You are designing hotel booking forms for a travel application.

  The first form contains two fields in which users enter a room type and the length of stay in days. A third field displays the total cost of the room.

  The second form contains a field in which users select additional-cost options such as a sight-seeing tour. A second field displays the total cost of the options.

  The third form contains a field that displays the grand total of the room and options.

  Which two properties are considered source properties for the declare expression used to calculate the grand total? (Choose two.)

  A. Options

  B. Total cost of options

  C. Length of stay

  D. Total cost of room

  Correct Answer: AD

• Question 66:

  An assignment must route work to the current work group manager. Which router option do you use?

  A. Use the standard ToWorkGroup router and specify the current workgroup manager's ID as the destination.

  B. Use the standard ToWorkGroup router.

  C. Use the standard ToWorkGroupManager router.

  D. Use the standard ToWorkGroupManager router and specify the current user as the user routing the assignment.

  Correct Answer: A

  Referencehttps://pdn.pega.com/routing-assignment

• Question 67:

  When processing an insurance claim you need to retrieve the customer's insurance policies from a web service. You invoke the connector from a ___________.

  A. data transform

  B. flow action

  C. report definition

  D. data page

  Correct Answer: D

  Referencehttps://pdn.pega.com/node/50246

• Question 68:

  A customer data object references an address as depicted by the data model below. How would you define the address property in the customer class?

  

  A. As a single value

  B. As a page

  C. As a page list

  D. As a page group

  Correct Answer: C

  Referencehttps://pdn.pega.com/load-data-page-property

• Question 69:

  Match each service record type to the correct role in processing an incoming request.

  Select and Place:

  

  Correct Answer:

  

• Question 70:

  Match each development task to the appropriate role.

  Select and Place:

  

  Correct Answer: