Which of the following is an important belief and philosophy as defined by Six Sigma?
A. Boss is King
B. Defects are OK
C. Defects cost money
D. Fix the problem first, let the root cause wait
Six Sigma projects should be implemented:
A. During weekends
B. After Office work hours
C. As part of regular work
D. As a one-off initiative
While withdrawing money at the ATM, the customer enters the amount to be withdrawn on the ATM keypad. What type of activity is this?
A. Waste
B. Value Adding
C. Non-Value adding
D. Defect
Using a variety of tools, her or she gains an understanding of the cause and effects within the system being looked at.
A. Control Phase
B. Analyze Phase
C. Operations Phase
D. Cause and Effects Stage
One of the benefits of Lean is that it exposes waste, reduces delivery time, and improves customer perceptions.
A. True
B. False
What is the ratio of defects to opportunities in a Six Sigma business? 99.9997%
A. True B. False
The perfection level of Six sigma is 99.38%.
A. True
B. False
What is the ultimate objective of the Change Management process? To create a six sigma organization whose processes and systems are as close to perfect as possible; 3.4 DPMO or Six Sigma.
A. True
B. False
Who is the business' face of quality to the customers? The customer
A. True
B. False
What decreases as the sigma level increases?
A. Change management
B. Standard Deviation
C. variability
D. cost and cycle time
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