Salesforce Salesforce Certified Administrator CRT-101 Questions & Answers

• Question 61:

  What are two capabilities of Customer Communities? (Choose two.)

  A. Customers can view and edit contacts related to their own accounts.

  B. The Customer Community and its users can be created without additional licensing.

  C. Customers can log, view, edit, and close their own cases.

  D. The Customer Community can be customized with corporate branding.

  Correct Answer: CD

• Question 62:

  Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users.

  How can the System Administrator prevent these from customizing the information in the reports?

  A. Lock report filters.

  B. Modify Field Level Security.

  C. Use Custom Report Types.

  D. Run the report as a specified user.

  Correct Answer: A

• Question 63:

  Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all feedback records be private to each User. Managers should not have access to subordinates' Feedback records.

  Which action should an administrator take to ensure this requirement is met?

  A. Confirm Feedback object is set to Private and Uncheck `Grant Access Using Hierarchies' in Organization-wide sharing.

  B. Confirm Feedback object is set to Private and Uncheck `Enable Role Hierarchy' in Organization-wide sharing.

  C. Confirm Feedback object is set to Restricted and Uncheck `Enable Role Hierarchy' in Organization-wide sharing.

  D. Confirm Feedback object is set to Restricted and Uncheck `Grant Access Using Hierarchies' in Organization-wide sharing.

  Correct Answer: A

• Question 64:

  A Universal Containers (UC) Administrator has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time.

  Which step should the Administrator take to make this page the default view of the UC app for the Sales team without impacting the Support team?

  A. Create an Account Record Type and make the page the default object record page.

  B. Make the page the default object record page for the UC app for the Sales profile.

  C. Make the page the default object record page for the UC app.

  D. make the page the org default.

  Correct Answer: B

• Question 65:

  Universal Containers has two sales groups. Each group has its own unique sales process.

  How can an administrator ensure that sales representatives have access to only the stages relevant to their process when working on opportunities?

  A. Multi-select picklists

  B. Record types

  C. Page layouts

  D. Roles

  Correct Answer: B

• Question 66:

  A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.

  What should an administrator do to meet this requirement?

  A. Create an escalation rule based on the opportunity amount.

  B. Create a workflow rule on the opportunity object.

  C. Create a validation rule that evaluates the account rating.

  D. Creating an auto-response rule on the opportunity object.

  Correct Answer: B

• Question 67:

  Which two groups of objects can be created when converting a Lead? (Choose two.)

  A. Account, Contact, Lead Conversion

  B. Account, Contact, Opportunity

  C. Account, Opportunity, Order

  D. Person Account, Opportunity

  Correct Answer: AB

• Question 68:

  What are three features of Chatter? (Choose three.)

  A. Events

  B. Bookmarks

  C. Notes

  D. feeds

  E. Recommendations

  Correct Answer: BDE

• Question 69:

  How can an administrator capture custom lead data on the converted contact when converting a lead?

  A. Map custom lead fields to standard contact fields.

  B. Map custom lead fields to custom contact fields.

  C. Use the data loader to move the custom lead data.

  D. Use the lead conversion wizard to select the fields.

  Correct Answer: B

• Question 70:

  Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object.

  What should the Administrator do to accomplish this task?

  A. Create a lookup relationship with Profile permissions.

  B. Create a Master-Detail relationship with Profile permissions.

  C. Create a Master-Detail relationship with a Criteria Based Sharing Rule.

  D. Create a Lookup relationship with a Criteria Based Sharing Rule.

  Correct Answer: B