Salesforce Salesforce Certified Administrator CRT-101 Questions & Answers

• Question 51:

  Ursa Major Solar users want to utilize Salesforce Knowledge. Which statement accurately describes Knowledge?

  A. An automated tool that closes Cases based on historical information.

  B. A knowledge base comprised of articles that can be written and utilized by support agents.

  C. An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions.

  D. A knowledge base that uses Machine Learning to generate an article to solve customer support issues.

  Correct Answer: B

• Question 52:

  The Administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the Account Object in the Salesforce org?

  A. Organization-Wide Defaults are set to Private.

  B. Users' Profile requires permission to the Account object.

  C. Users' Roles are low on the Role Hierarchy.

  D. Users' Profile requires a Sharing Rule Accounts.

  Correct Answer: B

• Question 53:

  A Sales Manager wants all Sales Users in the department to see a Dashboard that displays Total Closed/ Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private.

  How can the Administrator meet this requirement?

  A. Create the Dashboard from the Opportunities by User Report, then save in the shared Dashboard Folder as a Dynamic Dashboard.

  B. Create the Dashboard from the Opportunities by User Report, select the Sales Manager as RunAs User and save in the private Dashboard Folder.

  C. Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboard Folder.

  D. Ask the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me" and save in the shared Dashboard Folder.

  Correct Answer: A

• Question 54:

  A Lightning for Outlook layout can be assigned to which two options? (Choose two.)

  A. Team

  B. User

  C. Profile

  D. Role

  Correct Answer: BC

• Question 55:

  What type of field administrators use when creating a junction object?

  A. Formula

  B. Look-up

  C. Master-detail

  D. Text area

  Correct Answer: C

  Reference: https://help.salesforce.com/articleView?id=relationships_manytomany.htmandtype=5

• Question 56:

  Universal Containers wants to back-up Salesforce data on a monthly basis. Which set of tools can a system administrator use to meet this requirement?

  A. Data Export Service, Reporting Snapshots, Einstein Analytics

  B. Data Export Service, Data Loader, Report Export

  C. Data Loader, Scheduled Report, Reporting Snapshot

  D. Data loader, Reporting Snapshot, Report Export

  Correct Answer: A

• Question 57:

  A previous Administrator is no longer at Universal Containers, but still owns many records and is the

  Default Workflow user.

  Which security measure should the new Administrator take?

  A. Delete the previous Administrator user.

  B. Reset the password for the previous Administrator user.

  C. Freeze the previous Administrator user.

  D. Deactivate the previous Administrator user.

  Correct Answer: D

• Question 58:

  A manager has a new report folder called "Awesome Team Reports" to store the reports that are relevant for the team. The manager wants to let the team lead add new reports to the folder and share access to the folder with the rest of the team.

  Which level of access to the folder does the team lead need in order to complete this task?

  A. Editor

  B. Manager

  C. Administrator

  D. Viewer

  Correct Answer: B

• Question 59:

  Sales representatives at Universal Containers often schedule in-person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings in the Account, Contact, or Opportunity page layouts, as well as adding this data to reports.

  Which method should a System Administrator use to solve this business request?

  A. Add a new value to the Type field on Tasks used for Accounts, Contacts, and Opportunities.

  B. Have the user manually enter the meeting details in the Account Comments.

  C. Add a new value to the Type field on Accounts, Contacts, and Opportunities.

  D. have the user manually enter the meeting details in the Description field on Accounts, Contacts, and Opportunities.

  Correct Answer: A

• Question 60:

  Universal Containers needs to synchronize data between Salesforce and an external financial system.

  What should an administrator do to accomplish this?

  A. use the data loader to match records between the systems.

  B. Use an external ID field to match records between the systems.

  C. use the Excel connector to export records from both systems onto Excel.

  D. Use the data loader to match Salesforce records with the financial system.

  Correct Answer: B