Salesforce Salesforce Certified Administrator CRT-101 Questions & Answers

• Question 21:

  Ursa Major Solar's administrator created a new account record type, but when marketing users are

  creating new account records, they are unable to choose the new record type.

  What are two potential causes of this issue? (Choose two.)

  A. The record type is disassociated from the page layout.

  B. The record type is disabled on the marketing user profile.

  C. The record type default setting is disabled.

  D. The record type is deactivated.

  Correct Answer: BD

• Question 22:

  Ursa Major Solar has the following environment and requirements:

  Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales

  Representative, and Customer Service Representative.

  The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once

  on the same day.

  The Sales Manager wants to report on various customer interactions.

  How should the Administrator fulfill these requirements?

  A. Log a separate Task, Call, or Activity on the Account.

  B. Enter comments into the Notes section on the Account.

  C. Log a case on the Account.

  D. Post customer interactions in Chatter on the Account.

  Correct Answer: A

• Question 23:

  An administrator at Ursa Major Solar is setting up Case Feed.

  What should the Administrator consider?

  A. Chatter Feed tracking must be enabled for the case object.

  B. The Use Case Feed permission is automatically active for all profiles.

  C. The Service Cloud User feature license is required for Case Feed.

  D. By default, the Case Feed replaces the standard case detail page.

  Correct Answer: A

• Question 24:

  Dashboard components can be sorted by how many levels?

  A. 4

  B. 2

  C. 1

  D. 5

  Correct Answer: B

• Question 25:

  An Administrator at Ursa Major Solar (UMS) needs to create a new user.

  When creating a username, which two considerations need to be taken in to account? (Choose two.)

  A. Username is added to the Active User Log.

  B. Username must be unique across all Salesforce orgs.

  C. Username needs to be in the format of an Email Address.

  D. Username matches to the User's Email address.

  Correct Answer: BD

• Question 26:

  A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.

  Which Salesforce data tool will meet this request?

  A. Data Loader

  B. Mass Transfer Records

  C. Data Import Wizard

  D. Mass Create Records

  Correct Answer: A

• Question 27:

  Ursa Major Solar is looking into backup methods.

  Which set of small and large data backup methods are available in native Salesforce?

  A. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports

  B. Report Exports, Dashboards Exports, and Weekly Data Export Service

  C. Data Loader Exports, Report Exports, and Weekly Data Export Service

  D. Data Loader Exports, Mass Exports, and Weekly Data Export Service

  Correct Answer: C

• Question 28:

  A company needs its customer service agents to collect and display different information on Case records based on whether customers are calling in with a question, product suggestion, or complaint.

  Which three features should the System Administrator use to meet this goal? (Choose three.)

  A. Field level security

  B. Page layouts

  C. Permission sets

  D. Record types

  E. Support processes

  Correct Answer: BDE

• Question 29:

  A Salesforce Administrator is creating a new user.

  What should the Administrator consider when selecting the Username?

  A. It must be alphanumeric and be unique across all Salesforce organizations.

  B. It must be alphanumeric and unique to the organization.

  C. It must look like an email address and be unique across all Salesforce organizations.

  D. It must look like an email address and be unique to the organization.

  Correct Answer: C

• Question 30:

  Previous Ursa Major Solar sales representatives worked on approximately 180 Accounts with billing addresses in California. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months.

  An Administrator needs to easily provide View and Edit access to these users for the 180 accounts.

  What should the Administrator do to achieve this goal?

  A. Configure a new Profile for these users with criteria based on Billing State equals California.

  B. Configure a new Account Sharing Rule for these users with criteria based on Billing State equals California.

  C. Configure a new Account folder for these users with criteria based on Billing State equals California.

  D. Configure a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals California.

  Correct Answer: B