ServiceNow ServiceNow Certifications CIS-ITSM Questions & Answers

• Question 541:

  An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.

  What is the impact of this change?

  A. Users can modify the description and title of existing packs.

  B. All existing content packs will be deleted.

  C. Users can continue to edit the contents of existing packs.

  D. The Clone and Customize button will continue to be available.

  Correct Answer: A

• Question 542:

  Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)

  A. Add a custom picklist field to the object.

  B. Change organization-wide sharing rules for the object.

  C. Change the relationship with another object.

  D. Create a custom tab for the object.

  Correct Answer: AD

• Question 543:

  Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.

  How does this action meet the requirement?

  A. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.

  B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.

  C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.

  D. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects.

  Correct Answer: C

• Question 544:

  What are two capabilities of Territory Management? (Choose two.)

  A. The ability to use opportunity criteria to expand a private sharing model.

  B. Territory hierarchy replaces the role hierarchy for sharing.

  C. The ability to use account criteria to expand a private sharing model.

  D. Support for complex and frequently changed sales organization structures.

  Correct Answer: AD

• Question 545:

  A sales manager wants a report of accounts without any closed/won opportunities in the last year.

  How can this requirement be met?

  A. Create a joined report using the Accounts report type and the Opportunities report types.

  B. Create a tabular report using the Account report type and add a cross filter using Opportunities.

  C. Create a custom report type for Accounts without Opportunities.

  D. Create a summary report using the Accounts report type with a formula field for opportunity count.

  Correct Answer: B

• Question 546:

  A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.

  What is a recommended solution?

  A. Change the opportunity's organization-wide default setting to Public Read/Write.

  B. Redefine the role hierarchy by enabling "grant access using hierarchies."

  C. Enable team selling on the Opportunity object to grant Read/Write access.

  D. Create a permission set for Opportunity Edit and associate it to the user record.

  Correct Answer: D

• Question 547:

  Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

  Which combination of automation tools is needed to meet minimally these requirements?

  A. Assignment rules and approval processes

  B. Assignment rules, approval processes, and workflow rules

  C. Assignment rules and workflow rules

  D. Assignment rules, auto-response rules, and workflow rules

  Correct Answer: B

• Question 548:

  An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.

  Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

  A. Merge the duplicate contacts and then merge the duplicate accounts.

  B. Merge the duplicate accounts and the duplicate contacts will be merged automatically.

  C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.

  D. Merge the duplicate accounts and then merge the duplicate contacts.

  Correct Answer: D

• Question 549:

  Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

  A. Product quantity

  B. Quota amount

  C. Opportunity amount

  D. Expected revenue

  Correct Answer: BC

• Question 550:

  An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.

  Which two approaches could be used to meet this request? (Choose two.)

  A. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.

  B. Change the access levels in the marketing user standard profile to read, create and edit for the product object.

  C. Create a permission set with read and write access for the product object and assign it to the marketing users.

  D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users.

  Correct Answer: AD