Which of the following diagrams is also known as fishbone diagram?
A. Scatter diagram
B. Ishikawa diagram
C. Pareto diagram
D. Cause and effect diagram
Which performance appraisal method would be used most effectively in a large, geographically dispersed organization with many similar jobs?
A. Field review
B. Critical incident
C. Forced ranking
D. Behaviorally anchored rating system
Which of the following statements is most true about rater bias?
A. Rater bias is illegal.
B. Rater bias exists in all exchanges of performance feedback.
C. Performance feedback bias is similar to interview bias.
D. Rater bias nullifies the positive outcomes of providing meaningful performance feedback.
Which of the following is conducted to determine what is required to solve a problem?
A. Needs assessment
B. Making succession plan
C. SWOT analysis
D. Talent management program
Mentoring involves which of the following?
A. Someone who takes a personal interest in an individual's career and who guides and sponsors the individual
B. Someone whose goal is to develop an employee in a particular area
C. Someone who monitors an employee's performance in doing their job
D. Someone who provides training in areas of interest to an employee
The best quality tool to use for gathering information about a specific problem is which of the following?
A. A stratification chart
B. An Ishikawa diagram
C. A Pareto chart
D. A histogram
People Logistics recently began scheduling offsite meetings for its management team to review the operational realities of implementing elements of the strategic plan. This is an example of which of the following development activities?
A. Peer-to-peer coaching
B. Assigning a mentor
C. Hiring an executive coach
D. Strategic planning
In the evaluation phase, the ___________ evaluation method focuses on how well the training resulted in learning new skills and competencies.
A. Results
B. Behavior
C. Learning
D. Reaction
Which of the following types of evaluations are designed to identify what the participants want, know, and need?
A. Reaction summaries
B. Trainer evaluations
C. Summative evaluations
D. Formative evaluations
Task identity, task significance, and feedback are all examples of what?
A. Job enlargement
B. Job enrichment
C. Performance appraisal criteria
D. Key productivity indicators
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