SDI SDI-Certifications SD0-302 Questions & Answers

• Question 11:

  Which of these options best defines mentoring?

  A. Life and relationship counselling

  B. Job-related advice and guidance

  C. Person-to-person support

  D. Career development from a professional coach

  Correct Answer: B

• Question 12:

  Which of these statements best describes characteristics of coaching?

  A. It is performance and task-related; it helps to establish goals; it identifies opportunities to achieve the goals

  B. It has specific, short-term objectives; it is performance and task related; it is strategic in nature

  C. It aims to demonstrate required behavior; it helps to measure goals; it is performance and taskrelated

  D. It is strategic in nature; it identifies opportunities to achieve goals; it aims to change behaviour

  Correct Answer: A

• Question 13:

  Your team leaders act as coaches to their team members. Which option best explains why effective coaching is so beneficial to the organization?

  A. It allows the coaches to develop their coachee the way they think is best

  B. It improves the quality of customer service provided to users

  C. It creates an instant rapport with staff

  D. It offers an opportunity for the coachee to raise sensitive issues

  Correct Answer: B

• Question 14:

  What would be an excellent way to keep your knowledge current and enhance your own personal development?

  A. Book on a management seminar at least quarterly

  B. Read management and motivation books

  C. Spend more time with the analysts on your Service Desk

  D. Take on simple projects that are easy to fit into your schedule

  Correct Answer: B

• Question 15:

  When would you typically expect to use position profiling?

  A. When working on a project team

  B. When planning a technical demonstration

  C. When attending a team planning meeting

  D. When identifying team development needs

  Correct Answer: D

• Question 16:

  Which option is NOT a common method of professional development?

  A. E-Learning

  B. Coaching

  C. E-mentoring

  D. Computer Based Training

  Correct Answer: C

• Question 17:

  Which option best identifies a way to continually keep staff developing their skills?

  A. Give everyone varied tasks each week

  B. Ensure staff have regular outside training

  C. Give all staff an equal career development budget

  D. Ensure we learn from each failure

  Correct Answer: D

• Question 18:

  Which of these options best describes a typical friendly and supportive workplace environment?

  A. Competitiveness is demonstrated between team members

  B. It is very carefully and tightly managed

  C. It has a diverse blend of team members

  D. It has technical and highly-skilled team members

  Correct Answer: C

• Question 19:

  If you have built a successful and effective team, what would be one of the greatest benefits you would see?

  A. Staff spend time together in the pub or outside work as well

  B. Senior management notice and praise the buzz in your office

  C. The team is more motivated and there is higher morale

  D. Customer gives better feedback scores from surveys

  Correct Answer: C

• Question 20:

  Which of these options best describes an effective team?

  A. Empowered and productive

  B. Always busy and motivated

  C. Knowledgeable and experienced

  D. Highly controlled and driven

  Correct Answer: A