SDI SDI Certifications SD0-101 Questions & Answers

• Question 41:

  You are aware of a breach of the IT security policy by a colleague; which of these options is the most important reason for reporting this to the organisation?

  A. It will limit the damage to theorganisation and the user

  B. It will ensure that the appropriate policy is observed and followed

  C. It is essential for audit compliance

  D. It will improve your career advancement

  Correct Answer: A

• Question 42:

  Which option is a responsibility of an SDA in the Security Management Process?

  A. Giving out new passwords

  B. Documenting the root cause of a password problem

  C. Deciding on the access levels given to users

  D. Enforcing the IT security policy

  Correct Answer: D

• Question 43:

  Which of these options would typically be included in a Security policy?

  A. Rules concerning the visibility of Identity badges

  B. Requirements concerning the location of access devices

  C. Regulations regarding dress code in the workplace

  D. Penalty definitions for failure to comply with various requirements

  Correct Answer: A

• Question 44:

  Which of the options best describes the importance of security policies?

  A. They protect the company and user fromauthorised access

  B. They protect data integrity and corporate assets

  C. They confirm the identity of users and control password resets

  D. They limitusers access to the Service Desk

  Correct Answer: B

• Question 45:

  Which option describes the most important reason for having a process in place for the effective capture and re-use of useful and relevant knowledge?

  A. It ensures that all Incidents are resolvable at the first point of contact

  B. It ensures that SDAs have access to the knowledge they require

  C. It ensures that the Service Desk is the highest profile IT team

  D. It ensures that the SDA is responsible for all knowledge content

  Correct Answer: B

• Question 46:

  Which of these options best describes the primary purpose of Knowledge Management?

  A. It improves efficiency by reducing the need to rediscover knowledge

  B. It ensures that there is a large volume of technical information available

  C. It ensures that Incident records contain meaningful resolution information

  D. It provides workaround solutions for routine Incidents

  Correct Answer: A

• Question 47:

  Which option is a key responsibility of the Service Desk as part of the Change Management Process?

  A. To monitor the most common Requests for Change originating from users

  B. To monitor the most common Requests for Change originating from Problem Management

  C. To monitor all Requests for Change irrespective of their origin

  D. To monitor the Change Schedule for possible causes of Incidents or Problems

  Correct Answer: D

• Question 48:

  Which activity is part of Change Management?

  A. Trend Analysis

  B. Approval and scheduling

  C. User acceptance testing

  D. Business analysis

  Correct Answer: B

• Question 49:

  The Problem manager in your organisation has told you that one of his teams key tasks is Proactive Problem Management. What did he mean by this?

  A. They talk to users about any inconveniences experienced when using their computers

  B. They talk to Facilities Management about forthcoming office moves

  C. They undertake satisfaction surveys

  D. Theyanalyse Incident records to identify historical and current trends

  Correct Answer: D

• Question 50:

  Which option best describes the primary objective of Change Management?

  A. To enable beneficial Changes to be made whilst controlling IT costs

  B. Toauthorise and control Changes to IT service whilst minimising the volume of Change

  C. To enable beneficial Changes to be made with minimum disruption to IT services

  D. Toauthorise and control urgent Changes to IT services

  Correct Answer: C