Which of these options is a typical example of a wireless device?
A. A desktop printer
B. A Blackberry or PDA
C. An email server
D. A telephone headset
Which of these options is a wireless device commonly supported by the Service Desk?
A. PDAs
B. IPODs
C. CPUs
D. ACDs
How is a peripheral device different from its host computer?
A. It runs at the edge of the computers network infrastructure
B. It is regarded as an unknown device by the CPU
C. It runs as part of a wider area network
D. It is regarded as an external component to the CPU
Which of these options is a commonly used peripheral device?
A. Scandisk
B. Mobile/cell phone
C. Email server
D. Scanner
Which of the options best describes primary components of a desktop or laptop system
A. A processor (CPU), memory, a modem and a hard drive
B. An external hard drive, a keyboard and a mouse
C. An operating system, application software and memory
D. A keyboard, memory and email software
What is a VPN?
A. A public virtual network for safe multi-user access
B. A private virtual network for safe remote user access
C. A public network for safe network access for users
D. A private network for individual virtual users
What is the difference between a desktop system and a server?
A. A server is used only foremails, a desktop system can be used by many people
B. A desktop system is a single usersystem, a server is used by many users
C. A server has a short life-expectancy, a desktop system has a long life-expectancy
D. A desktop system is a two-personworkstation, a server is for one person only
Which of these options best describes a router?
A. A device that connects sub-networks together
B. A device that connects one or more hubs
C. A device that connects one or more networks
D. A device that connects one or more network switches
How would you best describe a server to a user?
A. A device that is sited in a remote location
B. A devise that provides users with the services they require
C. A device that is used to manage multiple transactions across the network
D. A device that is used to route IT systems across a number of networks
A central connecting device that joins communication lines together, often in a star configuration, is a description of what component of a network?
A. The router (or gateway)
B. The central processor unit (or CPU)
C. The hub (or switch)
D. The cables (or wiring)
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