ISEB ISEB Certification ITILF2011 Questions & Answers

• Question 111:

  Which of the following defines the level of protection in Information Security Management?

  A. The IT Executive

  B. The ISO27001 Standard

  C. The Business

  D. The Service Level Manager

  Correct Answer: C

• Question 112:

  Which of the following are goals of Service Operation?

  1.

  To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business

  2.

  The successful release of services into the live environment

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: A

• Question 113:

  What are the publications that provide guidance specific to industry sectors and organization types known as?

  A. The Service Strategy and Service Transition books

  B. The ITIL Complementary Guidance

  C. The Service Support and Service Delivery books

  D. Pocket Guides

  Correct Answer: B

• Question 114:

  Which of the following is the goal or purpose of service level management?

  A. To carry out the service operations activities needed to support current IT services

  B. To ensure that sufficient capacity is provided to deliver the agreed performance of services

  C. To create and populate a service catalogue

  D. To ensure that an agreed level of IT service is provided for all current IT services

  Correct Answer: D

• Question 115:

  Access Management is closely related to which other processes?

  A. Availability Management only

  B. Information Security Management and 3rd line support

  C. Information Security Management and Availability Management

  D. Information Security Management only

  Correct Answer: C

• Question 116:

  What type of improvement should be achieved by using the Deming Cycle?

  A. Rapid, one-off improvement

  B. Return on investment within 12 months

  C. Quick wins

  D. Steady, ongoing improvement

  Correct Answer: D

• Question 117:

  Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

  A. Service Level Management

  B. Change Management

  C. Incident Management

  D. Service Asset and Configuration Management

  Correct Answer: D

• Question 118:

  Which of the following statements about communication within Service Operation are CORRECT?

  1.

  All communication must have an intended purpose or resultant action

  2.

  Communication should not take place without a clear audience

  A. 1 only

  B. 2 only

  C. Both of the above

  D. None of the above

  Correct Answer: C

• Question 119:

  IT Service Continuity strategy should be based on: 1) Design of the service technology

  2) Business continuity strategy

  3) Business Impact Analysis 4) Risk assessment

  A. 1, 2 and 4 only

  B. 1, 2 and 3 only

  C. 2, 3 and 4 only

  D. 1, 3 and 4 only

  Correct Answer: C

• Question 120:

  Which of the following is the BEST definition of the term service management?

  A. A set of specialized organizational capabilities for providing value to customers in the form of services

  B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

  C. The management of functions within an organization to perform certain activities

  D. Units of organizations with roles to perform certain activities

  Correct Answer: A