ISEB ISEB Certification ITILF2011 Questions & Answers

• Question 421:

  Service transition contains detailed descriptions of which processes?

  A. Change management, service asset and configuration management, release and deployment management

  B. Change management, capacity management event management, service request management

  C. Service level management, service portfolio management, service asset and configuration management

  D. Service asset and configuration management, release and deployment management, request fulfillment

  Correct Answer: A

• Question 422:

  Which of the following should be documented in an incident model?

  1.

  Details of the service level agreement (SLA) pertaining to the incident

  2.

  Chronological order of steps to resolve the incident

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: B

• Question 423:

  Which role is responsible for carrying out the activities of a process?

  A. Process owner

  B. Change manager

  C. Service manager

  D. Process practitioner

  Correct Answer: D

• Question 424:

  What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  A. The change authorization board

  B. The change advisory board

  C. The change implementer

  D. The change manager

  Correct Answer: B