ISEB ISEB Certification ITILF Questions & Answers

• Question 351:

  What is the name given to the individual assigned to carry out a risk response action or actions to respond to a particular risk or set of risks?

  A. Risk Manage

  B. Risk Coordinator

  C. Risk Actionee

  D. Risk Owner

  Correct Answer: C

• Question 352:

  Which of the following CANNOT be stored and managed by a tool?

  A. Data

  B. Wisdom

  C. Information

  D. Knowledge

  Correct Answer: B

• Question 353:

  Which of the following would NOT be a task carried out by the Request Fulfillment process?

  A. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)

  B. Provision of a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists

  C. Provision of information used to compare actual performance against design standards

  D. Provision of information to users and customers about the availability of services and the procedure for obtaining them

  Correct Answer: C

• Question 354:

  What is the definition of an Alert?

  A. An error message to the user of an application

  B. A warning that a threshold has been reached or that something has changed

  C. A type of Incident

  D. An audit report that indicates areas where IT is not performing according to agreed procedures

  Correct Answer: B

• Question 355:

  Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

  A. Business Objectives, IT Objectives, Process Metrics

  B. Process Models, Goals and Objectives

  C. Vision and Strategy, Tactical Goals and Operational Goals

  D. Business and IT Strategy and Process Definitions

  Correct Answer: C

• Question 356:

  To add value to the business, what are the four reasons to monitor and measure?

  A. Validate; Direct; Justify; Improve

  B. Evaluate; Diagnose; Justify; Intervene

  C. Validate; Direct; Justify; Intervene

  D. Evaluate; Direct; Justify; Improve

  Correct Answer: C

• Question 357:

  Which process is responsible for frequently occurring changes where risk and cost are low?

  A. Access management

  B. Request Fulfillment

  C. Release and Deployment Management

  D. Incident Management

  Correct Answer: B

• Question 358:

  The BEST description of the guidance provided by Service Design is?

  A. The design and development of new services

  B. The design and development of service improvements

  C. The design and development of services and service management processes

  D. The day-to-day operation and support of services

  Correct Answer: C

• Question 359:

  Which of the following is the BEST description of a Business Case?

  A. A decision support and planning tool that projects the likely consequences of a business action

  B. A portable device designed for the secure storage and transportation of important documents

  C. A complaint by the business about a missed service level.

  D. The terms and conditions in an IT outsource contract.

  Correct Answer: A

• Question 360:

  Which of the following could BEST be described as "A decision support and planning tool that projects the

  likely consequences of a business action"?

  A. A Problem model

  B. A Service Improvement Plan (SIP)

  C. A Request for Change (RFC)

  D. A Business Case

  Correct Answer: D