ISEB ISEB Certification ITILF Questions & Answers

• Question 511:

  Which of the following are objectives of Service Design?

  (1)

  Design Services to satisfy business objectives.

  (2)

  Identify and manage risk.

  (3)

  Design effective and efficient processes

  (4)

  Design a secure and resilient IT infrastructure.

  A.

  1 Only

  B.

  2 and 3 only.

  C.

  1, 2 and 4 only.

  D.

  All of the above

  Correct Answer: D

• Question 512:

  Which of the following are included within Release and Deployment Models?

  (1)

  Roles and responsibilities

  (2)

  Template release and deployment

  (3)

  Supporting systems, tools and procedures.

  (4)

  Handover activities and responsibilities

  A.

  1, 2 and 3 only.

  B.

  2, 3 and 4 only.

  C.

  All of the above

  D.

  1 and 4 only.

  Correct Answer: C

• Question 513:

  Which is a definition of a risk cause?

  A. The impact of a risk on the stage and project tolerance

  B. The source of a risk

  C. The overall effect of a risk on the Business Case

  D. How likely a risk is to occur in a given project situation

  Correct Answer: B

• Question 514:

  When is it confirmed if a project's objectives have been achieved?

  A. During the Closing a Project process

  B. During the final end stage assessment

  C. During the Controlling a Stage process

  D. During the Managing Product Delivery process

  Correct Answer: A

• Question 515:

  Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

  A. Service Operation

  B. Capacity Management

  C. Service Design

  D. Availability Management

  Correct Answer: A

• Question 516:

  Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

  A. People, Process, Partners, Suppliers

  B. People, Process, Products, Technology

  C. People, Process, Products, Partners

  D. People, Products, Technology, Partners

  Correct Answer: C

• Question 517:

  In the phrase "People, Processes, Products and Partners". Products refers to:

  A. IT Infrastructure and Applications

  B. Services, technology and tools

  C. Goods provided by third parties to support the IT Services

  D. All assets belonging to the Service Provider

  Correct Answer: B

• Question 518:

  Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

  A. Service Design

  B. Service Strategy

  C. Service Operation

  D. Continual Service Improvement

  Correct Answer: A

• Question 519:

  Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

  A. Service level requests

  B. Changes and Releases

  C. Password resets

  D. Incidents and Problems

  Correct Answer: B

• Question 520:

  Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

  A. Availability Management

  B. Demand Management

  C. Financial Management

  D. Service Level Management

  Correct Answer: B