ISEB ISEB Certification ITILF Questions & Answers

• Question 301:

  IT Service Continuity strategy should be based on:

  (1)

  Design of the service technology

  (2)

  Business continuity strategy

  (3)

  Business Impact Analysis

  (4)

  Risk assessment

  A.

  1, 2 and 4 only

  B.

  1, 2 and 3 only

  C.

  2, 3 and 4 only

  D.

  1, 3 and 4 only

  Correct Answer: C

• Question 302:

  When should tests for a new service be designed?

  A. At the same time as the service is designed

  B. After the service has been designed, before the service is handed over to Service Transition

  C. As part of Service Transition

  D. Before the service is designed

  Correct Answer: A

• Question 303:

  Which of the following is NOT an objective of the Operations Management function?

  A. Swift application of skills to diagnose any IT Operations failures that occur

  B. Regular scrutiny and improvements to achieve improved service at reduced costs

  C. First line Incident investigation and diagnosis logged by users

  D. Maintenance of status quo to achieve stability of day to day processes and activities

  Correct Answer: C

• Question 304:

  Which of the following is NOT a purpose of Service Transition?

  A. To ensure that a service can be managed, operated and supported

  B. To provide training and certification in project management

  C. To provide quality knowledge of Change, Release and Deployment Management

  D. To plan and manage the capacity and resource requirements to manage a release

  Correct Answer: B

• Question 305:

  Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

  A. 1 and 2 only

  B. 1 and 3 only

  C. 2 and 3 only

  D. All of the above

  Correct Answer: D

• Question 306:

  Which role is accountable for a specific service within an organization?

  A. The Service Level Manager

  B. The Business Relationship Manager

  C. The Service Owner

  D. The Service Continuity Manager

  Correct Answer: C

• Question 307:

  Which of the following activities are helped by recording relationships between Configuration Items (Cis)?

  (1)

  Assessing the impact and cause of Incidents and Problems

  (2)

  Assessing the impact of proposed Changes

  (3)

  Planning and designing a Change to an existing service

  (4)

  Planning a technology refresh or software upgrade

  A.

  1 and 2 only

  B.

  All of the above

  C.

  1, 2 and 4 only

  D.

  1, 3 and 4 only

  Correct Answer: B

• Question 308:

  Which of the following are goals of Service Operation?

  (1)

  To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The successful release of services into the live environment

  A.

  1 only

  B.

  2 only

  C.

  Both of the above

  D.

  Neither of the above

  Correct Answer: A

• Question 309:

  Which of the following is the BEST definition of a Risk?

  A. Something that won't happen

  B. Something that will happen

  C. Something that has happened

  D. Something that might happen

  Correct Answer: D

• Question 310:

  What are the publications that provide guidance specific to industry sectors and organization types known as?

  A. The Service Strategy and Service Transition books

  B. The ITIL Complementary Guidance

  C. The Service Support and Service Delivery books

  D. Pocket Guides

  Correct Answer: B