EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 91:

  Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?

  A. Service and process improvement

  B. Baseline assessments

  C. Policy and governance review

  D. Measurable targets

  Correct Answer: A

• Question 92:

  Which is responsible for the production of the service design package (SDP)?

  A. Service portfolio management

  B. Service catalogue management

  C. Design coordination

  D. Service design

  Correct Answer: D

• Question 93:

  Which of the following in NOT an objectives of the operations management function?

  A. Swift application of skills to diagnose any IT Operations failures that occur

  B. Delivering Operational improvements to achieve reduced costs.

  C. Management of the definitive media library (DML)

  D. Maintenance of status quo to achieve stability of day to day processes and activities

  Correct Answer: A

• Question 94:

  What is a characteristic of a process?

  A. It requires a specific tool

  B. It is performance driven and measurable

  C. It provides generic technical skills and resources

  D. It does not react to a specific trigger

  Correct Answer: B

• Question 95:

  Where are the details of core and enhancing service provided?

  A. The definitive media library.

  B. The configuration management system.

  C. The service portfolio.

  D. The service catalogue.

  Correct Answer: C

• Question 96:

  . When should a known error be raised?

  A. Only when the root cause is found and a workaround exists

  B. As soon as it becomes useful to do so

  C. Only when the error in the IT Service is found

  D. As soon as the major problem procedure is executed

  Correct Answer: B

• Question 97:

  Which is an objective of the service design lifecycle stage?

  A. To embed continual service improvement (CSI) in all service design activities

  B. To ensure that all service design activities use the minimum amount of resources

  C. To monitor service level targets as agreed in service level agreements

  D. To create and maintain a portfolio of quantified services

  Correct Answer: A

• Question 98:

  Which of the following are CORRECT Service Design Aspects? 1) Service Solutions for new or changed services 2) Management policies and guidelines 3) Business requirements technology and management architectures 4) Process requirements technology and management architectures

  A. 1 and 2

  B. 2 and 3

  C. 3 and 4

  D. 1 and 4

  Correct Answer: D

• Question 99:

  Which process monitors and improves the performance of the service transition stage of the service lifecycle?

  A. Transition planning and support

  B. Design co-ordination

  C. Change management

  D. Service transition management

  Correct Answer: A

• Question 100:

  Which document shows a detailed analysis of business impact and benefits?

  A. A return on investment

  B. Service level requirements

  C. A business case

  D. A service level agreement

  Correct Answer: C