What are the two key benefits of self help technology? (Choose 2)
A. It reduces the need for technical support staff.
B. It educates customers.
C. It allows for longer wrap-up time.
D. It reduces calls in to the help desk.
When designing a help desk technology infrastructure, which two components are most commonly included? (Choose two)
A. Telephony system.
B. Interactive Voice Response.
C. Call logging system.
D. Web server.
What are the two most important purposes of an annual survey? (Choose two)
A. To assess IT technical support.
B. To evaluate overall satisfaction levels.
C. To measure changes in products and services from the previous year.
D. To identify changes customers feel are valuable.
What are two commonly used problem identification methods for extracting information from customers? (Choose 2)
A. Structured information gathering.
B. Root cause discussions.
C. Unstructured information gathering.
D. Logical analysis.
What are the three most common self-help technologies? (Choose three)
A. Fax-back systems.
B. Frequently Asked Questions.
C. Call logging systems.
D. Application online help systems.
What are two key reasons that can cause a team to fail? (Choose two)
A. The team has clear objectives.
B. The team lacks management support.
C. The team is cross-functional.
D. The team has multiple locations.
E. The team has insufficient time allocated for team activities.
What are three characteristics of effective leaders? (Choose three)
A. They closely monitor the team.
B. They practice and encourage fairness.
C. They are able to execute plans.
D. They delegate responsibility effectively.
When communicating with a customer, it is best to avoid . (Choose two)
A. Use of slang.
B. Apologies.
C. Empathising.
D. Technical terms.
Which is the best example of a problem statement? (Choose 1)
A. The application is not meeting customer expectations. They are writing to the IT manager to complain.
B. During product installation the following DLL modules were not found: AWFXAB32.DLL, CRPT32.DLL, OLE32.DLL.
C. An application failed with a 999 error message and blue screen. The database appears to be corrupted and there is no backup.
D. A customer attempted to print from the reporting module and had a printer error. The customer is not very knowledgeable about the application.
What are two benefits of having service continuity sites? (Choose 2)
A. The risk of the business failing is reduced/ removed.
B. Service levels can be maintained.
C. Personnel are transported in and out as required.
D. They are located close to the company headquarters.
E. Staff requirements are taken into account.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only HDI exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your HD0-200 exam preparations and HDI certification application, do not hesitate to visit our Vcedump.com to find your solutions here.