Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
A. Availability Management
B. Demand Management
C. Financial Management
D. Service Level Management
Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?
A. Service level requests
B. Changes and Releases
C. Password resets
D. Incidents and Problems
Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?
A. Service Design
B. Service Strategy
C. Service Operation
D. Continual Service Improvement
In the phrase "People, Processes, Products and Partners". Products refers to:
A. IT Infrastructure and Applications
B. Services, technology and tools
C. Goods provided by third parties to support the IT Services
D. All assets belonging to the Service Provider
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
A. People, Process, Partners, Suppliers
B. People, Process, Products, Technology
C. People, Process, Products, Partners
D. People, Products, Technology, Partners
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
A. Plan
B. Do
C. Check
D. Act
Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?
A. The ITIL Complementary Guidance
B. The Service Support book
C. Pocket Guides
D. The Service Strategy book
Who owns the specific costs and risks associated with providing a service?
A. The Service Provider
B. The Service Level Manager
C. The Customer
D. The Finance department
Where should the definitive authorized versions of all media Configuration Items (CIs) be stored and protected?
A. Definitive Media Library
B. Definitive Software Store
C. Service Knowledge Management System
D. Software Secure Library
Which of the following are aspects of Service Design?
1.
Architectures
2.
Technology
3.
Service Management processes
4.
Metrics
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only EXIN exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your EX0-001 exam preparations and EXIN certification application, do not hesitate to visit our Vcedump.com to find your solutions here.