EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 31:

  What is IT Governance concerned with?

  A. Measuring and improving the efficiency and effectiveness of IT processes

  B. Ensuring that IT processes support the organization's strategies and objectives

  C. Reducing the total cost of providing services to the business

  D. Ensuring that targets documented in Service Level Agreements (SLAs) are met

  Correct Answer: B

• Question 32:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle

  B. The continual service improvement approach

  C. The seven-step improvement process

  D. The service lifecycle

  Correct Answer: A

• Question 33:

  Which model delivers a view of the services, assets and infrastructure?

  A. Incident Model

  B. Problem Model

  C. Configuration Model

  D. Change Model

  Correct Answer: C

• Question 34:

  The BEST processes to automate are those that are:

  A. Carried out by Service Operations

  B. Carried out by lots of people

  C. Critical to the success of the business mission

  D. Simple and well understood

  Correct Answer: D

• Question 35:

  Which of the following Availability Management activities are considered to be proactive as opposed to reactive?

  1.

  Risk assessment

  2.

  Testing of resilience mechanisms

  3.

  Monitoring of component availability

  A. All of the above

  B. 1 and 2 only

  C. 1 and 3 only

  D. 2 and 3 only

  Correct Answer: B

• Question 36:

  Which of the following statements about processes is INCORRECT?

  A. They are units of organizations designed to perform certain types of work

  B. We must be able to measure them in a relevant manner

  C. They deliver specific results

  D. They respond to specific events

  Correct Answer: A

• Question 37:

  Which of the following would be defined as part of every process?

  1.

  Roles

  2.

  Activities

  3.

  Functions

  4.

  Responsibilities

  A. 1 and 3 only

  B. All of the above

  C. 2 and 4 only

  D. 1, 2 and 4 only

  Correct Answer: D

• Question 38:

  The Supplier Management process includes:

  1: Service Design activities, to ensure that contracts will be able to support the service requirements

  2: Service Operation activities, to monitor and report supplier achievements

  3:

  Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

  A.

  1 and 2 only

  B.

  1 only

  C.

  All of the above

  D.

  1 and 3 only

  Correct Answer: C

• Question 39:

  Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

  A. Categorization

  B. Logging

  C. Prioritization

  D. Closure

  Correct Answer: A

• Question 40:

  Which of the following might be used to manage an Incident?

  1.

  Incident Model

  2.

  Known Error Record

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: C