Value stream mapping provides the most benefit during which of the following tasks?
A. Analyzing a supplier relationship management (SRM) system
B. Identifying non-value-added activities
C. Planning kaizen events
D. Implementing a quality improvement initiative
A work center's demonstrated capacity for the last week was 160 standard hours. Its demonstrated capacity for the last 6 weeks was 140 standard hours. Which of the following numbers would be best to use to determine the appropriate future load for the work center?
A. 160 standard hours, because it reflects what the work center has proven it can do
B. 160 standard hours, because it reflects what happened most recently
C. 150 standard hours, because it is the average of the last two periods
D. 140 standard hours, because it is based on a greater number of periods
Understanding the unique needs and wants of a market segment is important because segments may have:
A. varying numbers of customers for the same product or service
B. a focus on transactional interactions
C. a focus on relational interactions
D. varying time demands for the same product or service
When choosing a supplier in a market-responsive supply chain, a company most appropriately would make the selection on the basis of quality and:
A. product cost
B. product development capabilities
C. cost of delivery
D. speed
A railway company investing in a signaling system to help identify and restore service quickly is an example of:
A. risk resilience
B. risk tolerance
C. risk appetite
D. risk mitigation
Reverse logistics processes are often more expensive than standard inbound processes because shipments consist of items that:
A. are small and from unhappy customers wanting quick refunds
B. often do not have uniform packing or labeling
C. involve negotiations with suppliers on the value and timing of items returned for credit
D. are so damaged they are difficult to identify for correct storage
A firm wants to start doing business with a supplier on another continent. Which of the following methods to minimize financial risk would best protect the supplier and customer?
A. Bank draft
B. Letter of credit (L/C)
C. Cash-on-delivery terms
D. Currency hedging
The SA8000 guidelines differ from other sustainability standards in that they only look at a firm's:
A. frequency of non-compliance
B. contributions to nongovernmental organizations (NGOs)
C. reduction in non-sustainable energy usage
D. fair treatment of workers
Which of the following costs are likely to be incurred in reverse logistics?
A. Warranty and ordering
B. Warranty and restocking
C. Restocking and obsolescence
D. Obsolescence and carrying
Successful implementation of a new supply chain process first requires:
A. manipulation of data
B. a substantial investment in information technology
C. a well-defined production planning process
D. open communication with stakeholders
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