Which of the following tools is most appropriate for understanding why products fail?
A. Run chart
B. Control chart
C. Pareto analysis
D. Root cause analysis
Customer relationship management (CRM) provides the sales and customer service functions with:
A. on-hand inventory balance for goods experiencing an increase in demand
B. shipment history, promotional programs, and order status for specific products
C. master production schedule (MPS) details for upcoming customer orders
D. customer and market segments for logistics planning
A quick-response program (QRP) will add value to the supply chain by:
A. accelerating new product introduction
B. lowering the total cost of ownership (TCO)
C. linking sales with production
D. improving overall cash velocity
Which of the following metrics is the most appropriate measure of the availability of products to ship in a make-to-stock environment?
A. Backlog level
B. Fill rate
C. Perfect order percentage
D. Average customer order lead time
In large supply chain transformation efforts, companies often ignore which critical component of change?
A. Technology
B. Suppliers
C. Customers
D. Culture
Which of the following is the key benefit obtained by using technology in supply chain?
A. Orders can be received online and shipped via online system quickly
B. Business can quickly tailor their service to customer expectations
C. Invoicing and payment can be done online improving cash-to-cash cycle time
D. Display product or service offerings online for easy access to information
Which of the following metrics compares the cost of goods sold (COGS) for a period to the average inventory cost for a period?
A. Total cost per unit
B. Inventory turnover
C. Actual versus budget cost
D. Carrying costs
The use of theory of constraints (TOC) differs from traditional decision making because it: A. examines the resource's utilization rather than the cost of a product
B. recognizes that the individual resources that limit business performance are difficult to find and manage
C. places greater emphasis on timing than cost in adjusting resources that are limiting business performance
D. provides a way to analyze the operating cost of a resource that is easier to use than traditional accounting methods
A benefit of using radio frequency identification (RFID) instead of bar coding would be:
A. lower cost
B. decreased cycle count requirements
C. the ability to read multiple items
D. the ability to locate an individual item in a warehouse
The six sigma approach to quality focuses on increasing customer satisfaction by:
A. increasing efficiency
B. reducing variability
C. reducing waste
D. simplifying processes
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