All of the following are major factors for describing customer buying patterns EXCEPT:
A. product volume
B. order frequency
C. product mix
D. transportation mode E. product lot size
What does the "I" in DMAIC stand for?
A. implement
B. improve
C. independent
D. information
E. integrate
What does the "P" in PDCA stand for?
A. partnership
B. performance
C. phased
D. plan
E. process
Which type of product or process development project is it when Subway introduces a new sandwich with ham and turkey?
A. enhanced existing or derivative products
B. next generation product or new platform
C. radical breakthrough
D. research/advanced development
E. partnership projects
Which of the following corresponds to the area labeled "A" in the House of Quality shown below?
A. "how" or product/service features
B. "how much"
C. "what" or customer requirements
D. "why" or competitive assessment
E. correlation matrix
Which of the following corresponds to the area labeled "D" in the House of Quality shown below?
A. "how" or product/service features
B. "how much"
C. "what" or customer requirements
D. "why" or competitive assessment
E. correlation matrix
Which of the following corresponds to the area labeled "E" in the House of Quality shown below?
A. "how" or product/service features
B. "how much"
C. "what" or customer requirements
D. "why" or competitive assessment
E. correlation matrix
What type of supply chain is required for innovative products?
A. responsive
B. efficient
C. available
D. strategic
E. collaborative
All of the following are attributes of economic difference factors EXCEPT:
A. per capita income differences
B. different financial capabilities
C. inadequate skills and number of workers
D. no common currency
E. missing natural resource requirements
All of the following are attributes of geographic difference factors EXCEPT:
A. trading blocs
B. physical distance
C. poor access/transportation
D. adverse or different climate
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