Which of the following ISO standards is defined as a series of generic environmental management standards and affect every aspect of a company's environmental operations?
A. ISO 9001
B. ISO 14000
C. ISO 26000
D. ISO 31000
A key concept distinguishing six sigma from lean manufacturing and just-in-time (JIT) concepts is:
A. reducing waste.
B. eliminating inventories.
C. keeping process variability within limits.
D. designing quality into products and processes.
Which of the following metrics is the most appropriate measure of supply chain asset efficiency?
A. Return on equity
B. Net present value (NPV)
C. Cash-to-cash cycle time
D. Upside flexibility
A large retailer would like to reduce inventory investment in its distribution network. Which of the following actions is most likely to produce the desired result in the shortest time?
A. Implementing break-bulk
B. Forming strategic alliances
C. Implementing cross-docking
D. Utilizing third-party logistics (3PL) providers
The purpose of price differentiation is to:
A. reduce sales variability.
B. clear out inventories.
C. increase total revenue.
D. increase customer loyalty.
Raw material costs have been rising and much of the inventory has been in-house for several months. Which of the following inventory accounting methods would maximize reported company assets?
A. Last in, first out (LIFO)
B. First in, first out (FIFO)
C. Activity-based cost
D. Moving average cost
Which of the following types of data most likely will be communicated between two parties who have formed a strategic alliance?
A. Stochastic
B. Proprietary
C. Bill of material (BOM)
D. Product specifications
Which of the following options typically is a component of sales force automation during implementation of customer relationship management (CRM)?
A. Automatic call distribution
B. Online product configuration
C. Opportunity management
D. Response management
Which of the following terms represents a time series forecasting technique?
A. Mean absolute deviation (MAD)
B. Moving average
C. Causal
D. Multiple regression
Moving from engineer-to-order (ETO) to assembled-to-order (ATO) usually increases which of the following costs per unit?
A. Transportation
B. Inventory
C. Manufacturing
D. Procurement
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