What is the percentage of perfection in a process operating at +/- 3 Sigma level?
A. 99.999660%
B. 99.999999%
C. 99.976700%
D. 3.4 DPMO
Which of the following is the best way to enhance the long-term availability of a machine?
A. Machine repair
B. Total productive maintenance
C. Computerized SPC systems
D. Increased operator training
The purpose of using control charts is to:
A. determine if the process is performing within specifications
B. evaluate process performance over time
C. determine how to recreate the process
D. detect the causes of nonconformities
Cost of quality includes the following except________
A. Cost of Appraisal
B. Cost of Prevention
C. Cost of Change management and external consultancy
D. Cost of failures
Lean Enterprise is based on the premise that anywhere work is being done which of these is also occurring?
A. Money is being spent
B. Waste is being generated
C. Waste is being calculated
D. Waste is being eliminated
Which of the following techniques is NOT effective when a team leader is giving feedback to the team?
A. Describing the behavior in context
B. Describing the reasons for giving feedback
C. Giving feedback when it is convenient
D. Providing actionable guidance
Legal requirements specify that a bottled product must contain at least the volume printed on the label. A bottling company wants to reduce the amount of overfilled bottles.
On the basis of the data above, what is the most effective strategy to accomplish this task?
A. Decrease the target fill volume only
B. Decrease the target fill variation only
C. First decrease the target fill volume, then decrease the target fill variation
D. First decrease the target fill variation, then decrease the target fill volume
Typically, which of the following actions is NOT used to reduce process cycle time?
A. Analyzing current processes
B. Reducing queue times
C. Setting scheduling priorities
D. Implementing activity-based costing
Which of the following techniques would help increase process stability when the cause of variation is a cluttered work station?
A. 5S
B. SMED
C. Preventive maintenance
D. Visual factory
Which of the following tools is used extensively in quality function deployment (QFD)?
A. Affinity diagram
B. Matrix diagram
C. Cause and effect diagram
D. Activity network diagram
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