IIBA IIBA Certifications CBAP Questions & Answers

• Question 131:

  An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

  A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

  ?Total annual premium the customer has with the company (Financial worth)

  ?Time with the insurance company (Loyalty)

  Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

  

  The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

  

  What did the BA create to ensure that everyone who needed to be included had been?

  A. Onion diagram

  B. Concept model

  C. Capability diagram

  D. Context model

  Correct Answer: A

• Question 132:

  An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

  A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

  ?Total annual premium the customer has with the company (Financial worth)

  ?Time with the insurance company (Loyalty)

  Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

  

  The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

  

  Which technique would the BA use to validate the desired outcomes?

  A. Business model canvas

  B. Decision analysis

  C. Key performance indicators

  D. Use cases

  Correct Answer: C

• Question 133:

  An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

  A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

  ?Total annual premium the customer has with the company (Financial worth)

  ?Time with the insurance company (Loyalty)

  Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

  

  The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

  

  If within the first six months, customer retention increased by 5 % and sales increased by 6%, then when will the desired sales and retention goals be achieved assuming the trend continues at the same pace?

  A. Sales ?2 years; Retention ?18 months

  B. Sales ?3 years; Retention ?1 year

  C. Sales ?2.5 years; Retention ?2 years

  D. Sales ?18 months; Retention ?1 year

  Correct Answer: B

• Question 134:

  A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

  Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

  By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

  A. Data-centric

  B. Capability-centric

  C. Process-centric

  D. People-centric

  Correct Answer: A

• Question 135:

  A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

  Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

  The BA was able to complete requirements elicitation activities in a short period of time.

  Which type of elicitation approach did the BA use?

  A. Experiment

  B. Collaborative

  C. Estimation

  D. Research

  Correct Answer: A

• Question 136:

  A business analyst (BA) works for an organization that is moving from a waterfall methodology to an agile approach. This causes new challenges and opportunities for the BA. Which business analysis planning and monitoring element is most impacted by the organization's change?

  A. Timing of business analysis work

  B. Conflict and issue management

  C. Technology and infrastructure

  D. Solution scope

  Correct Answer: D

• Question 137:

  The technology team at a financial institution has successfully constructed a software application to be deployed as part of a digital banking strategy. A business analyst (BA) has completed a review of the current state description and now needs to evaluate the solution and determine limiting factors for value realization.

  What additional input is required to perform the assessment of enterprise limitations?

  A. Operational assessment

  B. Potential value

  C. Solution performance analysis

  D. Organizational structure

  Correct Answer: C

• Question 138:

  A business analyst (BA) is preparing to specify requirements. Various attributes can be specified for each requirement or set of requirements. Which approach contains a suitable set of attributes?

  A. Stakeholder Engagement

  B. Information Management

  C. Business Analysis

  D. Governance

  Correct Answer: B

• Question 139:

  A business analyst (BA) was presenting requirements to all stakeholders, after having reviewed, structured and organized the requirements. The requirements were being presented in the form of multi layered business process models, using standard notations with proper sequencing of tasks. During the presentation, the project manager points out a few of the missing, inconsistent, and contradictory requirements.

  What did the BA fail to perform?

  A. Use template architecture

  B. Develop the solution scope

  C. Accommodate requirement viewpoints

  D. Ensure completeness

  Correct Answer: D

• Question 140:

  A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations. What actions does the BA need to take?

  A. Develop new performance metrics

  B. Complete a decision analysis

  C. Perform a root cause analysis

  D. Re-analyze the current performance metrics

  Correct Answer: C